Terms and Conditions Overview

Kindly read these terms and conditions carefully, as they provide the legal framework for the provision of the services offered here. Using or being served by the company will mean that you will not file any class action lawsuits, and any matters arising between the company and the users will be sorted out through arbitration only.

Introduction

Welcome to ESelf Storage UAE! We appreciate your choice to interact with us through our digital platforms. These Terms and Conditions, along with any linked documents, policies, and guidelines (collectively referred to as the “Terms”), apply to our website, mobile app, and any other online services that we own or operate (collectively, the “Service”). By accessing or using our Service, you confirm your acceptance of these Terms and our Privacy Policy and consent to the collection and use of your information as outlined in our Privacy Policy.

By utilizing any part of our Service, you agree to abide by these Terms. Sometimes special policies, requirements, or conditions associated with particular services or goods offered through our site (termed “Special Conditions”) may be applicable. These Additional Terms are intended to complement these general Terms. Where there is a conflict between these Terms and any Additional Terms or an agreement with regards to a particular service or product (as would be the case with a storage space rental Terms and Conditions), the Additional Terms will prevail.

We have outlined specific limitations and requirements in these Terms, such as your agreement to waive certain rights, our limitations of liability, and the resolution of disputes through arbitration. Without these provisions, we would not be able to offer our services to you.

ESelf Storage UAE and its affiliated companies provide our services subject to the following notices, terms, and conditions.

1. Promotions and Offers

At ESelf Storage UAE, all promotions and special offers are subject to change without prior notice. Offers are applicable only on selected storage units and depend on availability. Discounts and promotional pricing apply exclusively to the rental fee. Additional charges, including administrative fees, taxes, and other service fees, may apply. Please refer to the individual rental agreement for full details.

New Customers Only: Unless otherwise specified, promotions are available exclusively to new customers. Discounts do not apply to unit transfers or additional spaces rented.

Price Changes: Pricing is subject to change at any time. A reservation is required to secure promotional pricing. However, reservations only guarantee the price and do not guarantee the availability of a specific unit.

Unit Size Estimates: It should be noted again that the given unit dimensions are approximate. Sizes may vary in real-estate commercialization units. Therefore, we advise that you physically assess the unit before signing your lease agreement.

Online Reservations: Discounted pricing is available only for reservations made through our website or mobile app. If you are unsure about the size you need, don’t worry—online pricing discounts will still apply for rentals initiated via an online reservation.

We strive to accurately describe all products, services, and offers provided on our website. However, errors may occasionally occur. We do not guarantee that all specifications, descriptions, or pricing details are complete, accurate, or current. In the event of a pricing or specification error, ESelf Storage UAE reserves the right to refuse or cancel any reservations or orders at its sole discretion. If a charge has been made to your credit card before cancellation, we will issue a credit for the total amount.

Availability of products and services is not guaranteed. Items or services displayed on our website may be substituted or discontinued at any time without notice. ESelf Storage UAE reserves the right to modify pricing and billing methods at any time, with immediate effect upon posting on our website or via email notification to you.

2. Content, Ownership, Limited License, and Rights of Others

A. Content

The services provided by ESelf Storage UAE include a variety of materials and elements, such as (i) content related to our products and services, as well as similar materials from our licensors and third-party partners. This includes all text, data, images, graphics, designs, scripts, photos, videos, audio clips, interactive features, and the overall look and feel of our website and mobile app. The compilation, arrangement, and presentation of all these materials (collectively, “Content”) are protected by copyright and other intellectual property laws. Additionally, all trademarks, trade names, logos, and service marks used by ESelf Storage UAE are also considered part of the Content.

B. Ownership

All Content available on our Service, whether past, present, or future versions, is the exclusive property of ESelf Storage UAE, our licensors, and authorized third parties. This includes the selection, organization, and enhancement of the Content. You may not copy, reproduce, modify, or use any part of the Content without prior written permission from ESelf Storage UAE or the relevant licensor. Unauthorized use of our trademarks, trade names, or any other proprietary information is strictly prohibited.

C. Limited License to Content

Subject to your compliance with these Terms and any Additional Terms, ESelf Storage UAE grants you a limited, non-exclusive, non-transferable, revocable license to access, view, and use the Content on your personal device (e.g., computer, mobile phone, or tablet) for non-commercial, personal use only. This license does not grant you ownership of any Content or any other intellectual property rights. ESelf Storage UAE reserves the right to revoke or suspend this license at any time, for any reason, without prior notice.

D. Restrictions on Content Use

When using our Service, you agree not to:

1. Monitor, copy, gather, or distribute Content using automated tools such as bots, spiders, or scrapers.
2. Use framing techniques to enclose any Content or part of our website.
3. Remove or alter any copyright, trademark, or other proprietary notices contained in the Content.
4. Use the Content in a way that suggests an unauthorized association with our services or brand.
5. Modify, reproduce, sell, lease, rent, publish, broadcast, or distribute the Content without explicit written permission from ESelf Storage UAE.
6. Embed or inject any code or product that manipulates the Content or affects user experience.

E. Respecting the Rights of Others

While using our Service, you must respect the intellectual property and privacy rights of ESelf Storage UAE and third parties. Unauthorized use of Content may violate copyright, trademark, and other applicable laws, potentially resulting in civil or criminal liability. If you believe that any content on our Service infringes your rights, please contact us for assistance.

F. Service and Content Availability

ESelf Storage UAE reserves the right to modify, suspend, or terminate access to the Service and any part of the Content, at any time, for any reason, without notice or liability.

G. Reservation of Rights

These Terms and any Additional Terms provide limited rights to access and use our Content and Service. Except for the rights explicitly granted, all other rights are reserved by ESelf Storage UAE, its licensors, and third-party partners. Unauthorized use of any Content or part of the Service for any purpose is strictly prohibited.

3. Links

A. Links to Third-Party Websites

Our Service may include links to websites that are not operated or maintained by ESelf Storage UAE. These links are provided for your convenience, and we do not endorse, sponsor, or control these external sites. We have not reviewed the content of these third-party websites and are not responsible for their content or accuracy. Accessing these sites is at your own risk. Our Terms and Privacy Policy do not apply to any external sites. We encourage you to review the terms and conditions and privacy policies of any website you visit via links provided on our Service. Please be aware that these third-party sites may have different terms and give a lower level of security than our Service. ESelf Storage UAE disclaims all responsibility and liability for your use of these external sites.

B. Your Use of Links to Our Service

We grant you a limited, non-exclusive, revocable, non-assignable, personal license to create hyperlinks to our Service, provided that: (a) the links consist solely of text and do not include any of our Trademarks; (b) the links and any associated content on your website do not suggest any affiliation with ESelf Storage UAE or create confusion about our brand; and (c) the links and related content do not misrepresent or negatively portray ESelf Storage UAE, our products, or services, and do not include content that is unlawful, offensive, obscene, vulgar, violent, threatening, or abusive, or that violates the rights of any third party. ESelf Storage UAE reserves the right to restrict or prohibit linking to our Service at any time, for any reason, without notice or liability.

C. Interactions with Third Parties

Any interactions, communications, transactions, or dealings you engage in with third parties found through our Service, including through linked websites or advertisements, are strictly between you and the third party. This includes issues related to the content of third-party ads, payment terms, delivery of goods or services, product warranties, privacy practices, and data protection. ESelf Storage UAE is not liable for any claims, losses, or damages arising from your interactions with these third parties.

4. Privacy Policy

We at ESelf Storage UAE are committed to protecting your privacy. We encourage and appreciate your review of our Privacy Policy, which details our practices regarding the collection, use, and management of your personal information in connection with our Service. The operation of your information by ESelf Storage UAE is bound by our Privacy Policy, which is a customary part of this Term. Our Privacy Policy applies to all visitors and users of our Service.

5. Authority to Use Service

By accessing or using our Service, you confirm that you are at least thirteen (13) years old. Users aged thirteen (13) to under eighteen (18) may only use our Service with the consent of a legal parent or guardian. You also agree that you meet the age of majority in your country or jurisdiction of residence (typically eighteen (18) years of age or older) or have obtained legal parental or guardian consent. If you do not meet these requirements, please do not use our Service.

Our Service is designed for use by customers in the UAE. It is not intended for use by individuals or entities in jurisdictions where access would violate local laws or regulations.

The Content, Terms, policies, and descriptions provided on our Service may be updated or modified at any time. You accept full responsibility for your use of the Service, which must align with its intended functions. Unauthorized use of the Service, including unauthorized access to ESelf Storage UAE systems or misuse of any information provided on the Service, is strictly prohibited. You agree not to use the Service in a manner that:

(a) Harasses, threatens, abuses, stalks, defames, or violates the rights of others, including privacy and publicity rights;

(b) Engages in illegal, fraudulent, or deceptive activities;

(c) Uses unauthorized technology or methods to access or manipulate the systems or content of ESelf Storage UAE;

(d) Employs any automated system (e.g., robots, spiders, or scrapers) to access our content without permission;

(e) Introduces viruses, malware, or harmful code that disrupts, damages, or limits the functionality of our systems or devices;

(f) Attempts unauthorized access to ESelf Storage UAE‘s network or user accounts;

(g) Encourages behavior that may constitute a criminal offense or lead to legal liability;

(h) Violates these Terms, our policies, or any additional guidelines provided by ESelf Storage UAE;

(i) Intentionally damages, disables, overburdens, or disrupts our servers or networks;

(j) Seeks to harm any person or entity, engages in unlawful, obscene, offensive, violent, or abusive conduct, or violates the rights of any third party;

(k) Engages in reverse engineering, decompiling, disassembling, or modifying the Service’s source or object code or any software or products provided by the Service;

(l) Interferes with another user’s experience or disrupts the proper functioning of the Service, causing harm to ESelf Storage UAE or its users;

(m) Circumvents or interferes with any security measures, access restrictions, or limitations enforced by the Service;

(n) Collects, stores, or harvests any personal data (including email addresses) from other users without explicit consent from ESelf Storage UAE and the users involved;

(o) Fails to adhere to these Terms, any Additional Terms, or any applicable third-party requirements; or

(p) Engages in any conduct deemed objectionable by ESelf Storage UAE at its sole discretion.

6. Updates to the Terms

The Terms (or any applicable Additional Terms) that are posted at the time you use our Service will govern your use of that Service, including any transactions conducted during that period. As our Service evolves, ESelf Storage UAE reserves the right to update or modify these Terms and may discontinue offering services under the previous Terms or Additional Terms.

Each time you access or use our Service, you agree to the latest version of the Terms. We may update these Terms by posting new ones on our website or by other reasonable means of notification. Your continued use of the Service following such updates signifies your acceptance of the revised Terms. Therefore, it is your responsibility to review the posted Terms and any Additional Terms regularly, especially before engaging in any new transactions or submissions.

Any updates to the Additional Terms will apply to new uses and transactions from the time they are posted or from a later date specified in the notice. However, the previous Terms (and any relevant Additional Terms) that were in effect when you last used the Service will continue to apply to that past usage unless otherwise agreed. If a tribunal finds that the notice provided to you for new or revised Terms is insufficient, the prior Terms will remain in effect until sufficient notice is given.

We recommend that you frequently check our website’s homepage and the email associated with your account for any updates or changes. By using the Service, you agree that the methods outlined in these Terms are reasonable for providing you with notice of changes. If you disagree with the new, revised, or Additional Terms, you may discontinue your use of the Service and its related features.

7. Registration, Password, and Security

When you provide information through our Service, you agree to (a) provide true, accurate, current, and complete information; and (b) promptly update any changes to keep your information true, accurate, current, and complete. If the information you provide is found to be, or if ESelf Storage UAE has reasonable grounds to suspect it is, untrue, inaccurate, outdated, or incomplete, we reserve the right to suspend or terminate your access to our Service without prior notice, and to deny any future access to our Service (or any part of it).

To use certain features of the Service, you may be required to register for an account through our online registration process. This process may also involve selecting a username and password. Please choose a strong password that is not easily guessable and update it regularly as a precautionary measure. We reserve the right to reject any username, password, or email address at our discretion.

Your Responsibilities:

1. Accurate Information: You agree to provide true, accurate, current, and complete registration details and to keep this information updated.
2. Account Security: You are solely responsible for all activities conducted under your account, username, and password, whether you authorized them or not.
3. Confidentiality: You are responsible for maintaining the confidentiality of your password and restricting access to your device to prevent unauthorized use of your account.
4. Notification of Breach: You must notify ESelf Storage UAE immediately if you suspect any unauthorized use of your account, password, or any other security breach.
5. Account Transfer: You may not sell, transfer, or assign your account or any account rights to anyone else.

ESelf Storage UAE reserves the right to take any necessary actions to protect the security of the Service and your account, which may include terminating your account, resetting your password, or requesting additional information to verify transactions. We may rely on the authority of anyone accessing your account with your credentials. In no case shall ESelf Storage UAE be liable for any damages or liabilities arising from: (i) any action or inaction under this provision, (ii) a breach of your account’s confidentiality, or (iii) unauthorized access or use of your account.

You are not permitted to use another person’s account without their explicit consent.

Security Measures:

The protection of your personal information is important to us. While we strive to implement reasonable security measures, please be aware that no online system can be completely secure. ESelf Storage UAE cannot guarantee that our Service will be free from viruses, security threats, or other vulnerabilities.

We are not liable for any loss or damage (under any legal theory) incurred by you or any third party due to your failure to comply with the obligations outlined above.

8. Telephone Communications and Agreement to Be Contacted

You acknowledge that phone calls to or from ESelf Storage UAE may be monitored and recorded, and you consent to such monitoring and recording.

You confirm that any contact details provided to ESelf Storage UAE, including your name, mailing address, email address, residential phone number, and/or mobile phone number, are accurate. You verify that you are the current owner or subscriber of any phone number you provide. If your contact information changes, including your phone number, you agree to notify us promptly by contacting the facility where your storage unit is located or by updating your information through your account on our website.

You agree to indemnify, defend, and hold ESelf Storage UAE harmless from any claims, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from failure to update your contact information, providing a phone number that is not your own, or from any violation of local, federal, or international laws or regulations.

By voluntarily providing your phone number to ESelf Storage UAE, you expressly consent to receive prerecorded voice messages, automated calls, or text messages from us regarding promotions, your account, any transactions, and other related services. You also agree that ESelf Storage UAE may use email addresses, mailing addresses, and phone numbers you provide or obtain through lawful means such as skip tracing. These communications may include reservation confirmations, account updates, and payment collections. You agree to receive these calls and messages even if you cancel your account or end your relationship with us unless you opt out as described below. Consent to receive automated marketing calls or texts is not a condition for purchasing any goods or services. Calls or messages may still be sent even if your number is registered on a state or national Do Not Call list. Please note that your phone carrier may charge you for these calls or text messages, and ESelf Storage UAE is not responsible for any such charges.

Opt-Out Options:

You may opt out of receiving automated calls or text messages at any time. To stop receiving text messages, reply “STOP” to any text you receive. For assistance, text “HELP.” You may receive a confirmation text for your opt-out request. To opt out of automated calls (excluding text messages), contact the facility where your storage unit is located or use the “Contact Us” form on our website. Please allow up to thirty (30) days for your opt-out request to be processed. Keep in mind that opting out of automated calls does not prevent us from making non-automated calls about your account, transactions, or collections.

By communicating with us electronically (e.g., via email or text messaging through our service), you consent to receive communications from us in this format. While we strive to respond promptly, we are not obligated to reply to all inquiries. You agree that all agreements, notifications, disclosures, and other communications sent electronically meet any legal requirement for written communications.

SMS Program:

The ESelf Storage UAE SMS Program sends updates and promotional messages about our services. You may cancel this service at any time by texting “STOP.” You will receive a confirmation message, and no further messages will be sent. If you wish to rejoin, simply sign up again as you did initially. If you encounter issues, reply with “HELP” for support. Your carrier may charge standard message and data rates, and the frequency of messages may vary. For questions about your text or data plan, please contact your wireless provider. For more details on how we protect your privacy, please refer to our Privacy Policy.

9. Copyright Complaints Procedure

A. Reporting Copyright Infringement

ESelf Storage UAE is committed to respecting the intellectual property rights of others. If you believe that your copyrighted material has been used on our platform without your permission, please follow the steps below to report the issue:

1. Subject Line: Clearly label your email or letter with “Copyright Infringement Report.”
2. Description of Infringed Content: Provide a detailed explanation of the copyrighted work you believe has been infringed. If your report covers multiple works, include a comprehensive list of them.
3. Location of Infringing Material: Specify where the material in question is located on our website or service. Include the direct URL or page link to help us identify it quickly.
4. Contact Information: Include your full name, mailing address, telephone number, and email address.
5. Good Faith Statement: Affirm that you have a genuine belief that the use of the content is unauthorized by the copyright owner, its representative, or the law.
6. Accuracy and Authorization Statement: Declare under penalty of perjury that the information in your notice is accurate and that you are either the copyright owner or have the authority to act on the owner’s behalf.
7. Signature: Provide your electronic or physical signature.

Please send your completed notice to:

ESelf Storage UAE
Attention: Legal Department
Dubai, Ajman
Email: [email protected]

ESelf Storage UAE reserves the right not to respond to reports that do not comply with the outlined requirements. We may also take down any content that appears to infringe on copyrights based on our discretion.

Notice: Knowingly providing false information about alleged copyright infringement may result in legal consequences.

B. Submitting a Counter-Notice

If you believe that your content was wrongly removed due to a copyright claim, you can submit a counter-notice. Your counter-notice must include:

1. Subject Line: “Counter-Notice: Copyright Infringement.”
2. Details of Removed Content: Describe the material that was removed and indicate where it was located on our service before removal (include the URL or page link).
3. Good Faith Statement: Declare under penalty of perjury that you believe the content was removed in error or due to misidentification.
4. Your Contact Information: Provide your full name, address, telephone number, and email.
5. Legal Consent Statement: Confirm that you consent to the jurisdiction of the relevant local courts and agree to accept legal service from the party who filed the original infringement notice.
6. Signature: Include your electronic or physical signature.

Submit your counter-notice to:

ESelf Storage UAE
Attention: Legal Department
Dubai, Ajman
Email: [email protected]

Upon receiving a valid counter-notice, ESelf Storage UAE may reinstate the removed content within 10-14 business days unless the original complainant provides proof of legal action to prevent reinstatement.

10. Submissions to ESelf Storage UAE

A. User Content Submission

1. General Terms: ESelf Storage UAE may offer features that allow users to create, upload, post, display, publish, share, and otherwise submit content, including but not limited to reviews, comments, text, files, images, graphics, photos, videos, feedback, surveys, and other forms of information (collectively, “User Submissions”). You retain ownership of your submissions, but you remain fully responsible for their content.
2. Non-Confidential Nature: Unless explicitly stated in our Privacy Policy, your User Submissions will be treated as non-confidential and non-proprietary, even if you label them as such. ESelf Storage UAE is not obligated to return any User Submissions to you. You acknowledge that the internet is not completely secure, and by submitting content, you do so at your own risk. Please do not send us any unsolicited ideas or suggestions for new products or services, as we do not review or consider such submissions.
3. License Grant: By submitting content to ESelf Storage UAE, you grant us a non-exclusive, perpetual, worldwide, irrevocable, royalty-free license to use, copy, distribute, display, publish, transmit, and adapt your User Submissions in any format or media. This includes the right to modify, edit, and create derivative works from your content. You agree that we may use your name, likeness, or persona in connection with the content without compensation. You waive any moral rights you may have in the submitted content.
4. Content Management Rights: ESelf Storage UAE reserves the right to review, edit, reject, delete, or remove any User Submissions at its sole discretion and without notice. We may take these actions to address content that we find inappropriate, offensive, illegal, or in violation of these Terms.
5. User Responsibilities and Warranties: By submitting content, you confirm that:
   • You are the creator and owner of the content, or you have obtained all necessary rights and permissions to share it.
   • Your User Submissions are accurate and do not violate any laws or third-party rights.
   • Your content complies with our Terms and any additional rules or guidelines.
6. Enforcement: While ESelf Storage UAE is not obligated to enforce your rights or monitor submissions, we reserve the right to take legal action to protect our rights. By submitting content, you appoint us as your authorized representative to enforce these rights on your behalf, if necessary.

B. Community Guidelines

1. Community Conduct Rules: When participating in our online communities, you must follow these guidelines:
   • Your content must be original or shared with the necessary permissions.
   • Do not include logos, trademarks, or copyrighted content belonging to others without consent.
   • Act respectfully and avoid abusive language, harassment, or discriminatory comments.
   • Do not use our platform to advertise, promote political agendas, or engage in unlawful activities.
   • Be honest and do not impersonate others or provide false information.
2. Privacy Considerations: Remember that the community sections are public or semi-public. Avoid sharing personal information such as your full name, phone number, address, or financial details.
3. Respect for Others: Do not post another person’s private information without their explicit consent. Ensure that your content does not harm other users or disrupt our service.
4. Technical Integrity: Your User Submissions must not contain malicious code, viruses, or other harmful software that could damage our platform or users’ devices.

If your submissions violate these guidelines, ESelf Storage UAE may take appropriate action, including removal of the content. We may also request proof of permission for any third-party content you submit.

C. Interaction and Dispute Management

You are solely responsible for your interactions with other users, whether online or offline. ESelf Storage UAE is not liable for any disputes between users but reserves the right to monitor and address issues if necessary. Use common sense and discretion when sharing personal information or engaging with others online.

11. Security

Any breach of our Service’s security is strictly prohibited and may lead to criminal and civil penalties. ESelf Storage UAE retains the right, without restriction, to:

1. Investigate any suspected breaches of our Service’s security, IT systems, or network infrastructure.
2. Examine any suspected violations of these Terms or any related Additional Terms.
3. Review any information obtained while cooperating with law enforcement or complying with legal requirements.
4. Collaborate with law enforcement authorities to investigate any potential breaches.
5. Pursue legal action against individuals who violate these Terms or any Additional Terms.
6. Suspend or terminate your access to our Service, either fully or partially, at any time, without prior notice and for any reason, including user accounts and registrations. This action does not require any obligation towards you or any third party.

If your access to our Service is suspended or terminated, all rights granted under these Terms or any Additional Terms will be revoked immediately. You agree to discontinue use of the Service without delay upon such suspension or termination.

Security violations may include, but are not limited to:

• Unauthorized access to or use of data, systems, or attempts to probe, scan, or test the vulnerabilities of our Service.
• Breaching security protocols or authentication measures.
• Unauthorized monitoring of data or traffic.
• Disrupting service to any user, host, or network, including actions like mail bombing, flooding, or intentionally overloading the system.
• Forging any TCP/IP packet headers, email headers, or any part of a message header (except when using authorized aliases or remailers).
• Using manual or automated means to bypass any usage limitations set by the Service.

Violation of any of these security measures will be addressed with appropriate legal action and cooperation with law enforcement as needed.

12. Disclaimer of Warranties

The Service, including all content and features made available through it, is provided “AS IS,” “AS AVAILABLE,” and “WITH ALL FAULTS,” unless explicitly stated otherwise in writing. To the fullest extent permitted by law, ESelf Storage UAE, along with its parent company, affiliates, and all related parties (collectively referred to as “ESelf Storage UAE Parties”), expressly disclaims any and all representations, warranties, endorsements, or guarantees, whether explicit or implied, regarding the following:

(a) The Service itself, including any content and user submissions. (b) Any functions, features, or other elements accessible through the Service. (c) Any products, services, developer code, or instructions offered or linked via the Service. (d) The security of user submissions transmitted to ESelf Storage UAE through the Service. (e) Whether the Service or its servers are free from harmful elements (e.g., viruses, Trojan horses, or other technologies that may harm your device). (f) The accuracy, completeness, correctness, adequacy, usefulness, timeliness, or reliability of the information (including any instructions) on the Service. (g) The resolution of any defects or errors found on the Service. (h) Uninterrupted access to the Service. (i) The availability of the Service at any specific time or location. (j) The legality of using the Service in any particular jurisdiction.

Unless specific warranties are explicitly stated in these Terms or in any Additional Terms, you agree to use the Service at your own risk. To the fullest extent allowed by law, ESelf Storage UAE Parties disclaim any and all warranties regarding the Service and its contents, including but not limited to implied warranties of title, merchantability, fitness for a particular purpose, non-infringement, compliance with third-party intellectual property rights, system integration, quiet enjoyment, and protection from computer viruses.

You may encounter issues accessing the Service or communicating with ESelf Storage UAE Parties due to factors such as high internet traffic, transmission problems, or system capacity limitations. Any computer or electronic device, whether owned by you, an internet service provider, or ESelf Storage UAE, may experience unexpected slowdowns, outages, or capacity constraints. ESelf Storage UAE Parties make no guarantee, whether express or implied, about the availability of internet or cellular services on your device.

Certain jurisdictions may not permit the disclaimer of implied warranties. In such cases, the above disclaimers may not apply to you to the extent restricted by applicable local laws.

13. Limitation of Liability

To the maximum extent permitted by law, ESelf Storage UAE and its affiliates shall not be held liable for any direct, special, incidental, indirect, or consequential damages, including any loss of profits, data, or other financial losses arising from your use or inability to use our Service. This includes any issues related to the performance of products or services obtained through the Service, or any errors, omissions, interruptions, delays, system failures, computer viruses, or data loss, even if ESelf Storage UAE has been advised of the possibility of such damages. This limitation applies regardless of whether the claim is based on contract, tort, or any other legal theory.

You acknowledge that your use of the Service is at your own risk. If you are dissatisfied with any part of the Service, your sole remedy is to discontinue its use. Please note that certain jurisdictions may not allow limitations on liability, and in such cases, the limitations above may not fully apply to you. Under applicable law, you may have additional rights beyond those outlined here. If any portion of this limitation of liability is found to be invalid or unenforceable, the total liability of ESelf Storage UAE in such instances will not exceed one hundred dollars ($100).

By using our Service, you agree that each provision related to the limitation of liability, disclaimers, and exclusion of damages is a fundamental part of the agreement between you and ESelf Storage UAE, and these limitations shall apply even if a specific remedy fails its essential purpose.

14. Indemnification

To the maximum extent permitted by law, you agree to defend, indemnify, and hold ESelf Storage UAE and its affiliates harmless from any and all claims, damages, losses, costs, investigations, liabilities, judgments, fines, penalties, settlements, interest, and expenses (including legal fees) that may arise directly or indirectly from any claim, lawsuit, action, demand, or proceeding initiated against ESelf Storage UAE, or as a result of the investigation, defense, or settlement of such matters, including but not limited to:

1. Your User Submissions.
2. Your use of the Service and any activities related to the Service.
3. Any breach or alleged breach of these Terms or any Additional Terms by you.
4. Violation or alleged violation of any laws, regulations, codes, statutes, or orders of any governmental authority related to your use of the Service or activities connected with the Service.
5. Any content or information transmitted through your device, even if not submitted by you, that infringes or misappropriates any copyright, trademark, trade secret, patent, publicity, privacy, or any other right of any individual or entity.
6. Any false or misleading representation you made.
7. Use of information or content submitted by you (including User Submissions) by ESelf Storage UAE.

You agree to fully cooperate with ESelf Storage UAE in the defense of any claims and losses. However, ESelf Storage UAE reserves the exclusive right to handle, settle, and resolve any claims or losses at its sole discretion. You may not settle any claims or losses without obtaining prior written consent from an authorized officer of ESelf Storage UAE.

15. Governing Law

This Service is operated and managed by ESelf Storage UAE. Therefore, the laws of the United Arab Emirates (UAE) will govern these Terms and all promotions or offers without consideration of any conflict of law principles. ESelf Storage UAE reserves the right to modify its Service, disclaimers, terms, and conditions at any time.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue to be in effect. Should any provision be considered unlawful, void, or unenforceable, it will be treated as separate from these Terms, ensuring the validity and enforceability of the remaining clauses.

17. Termination

ESelf Storage UAE reserves the right, at its sole discretion, to terminate your account and limit your use of any part of the Service, with or without reason and without prior notice or liability. Additionally, ESelf Storage UAE may block access from certain IP addresses or devices to prevent use of the Service. These Terms remain in effect even if your account is terminated.

18. Arbitration Agreement and Class Action Waiver

IMPORTANT: PLEASE READ THIS SECTION CAREFULLY, AS IT AFFECTS YOUR LEGAL RIGHTS.

18.1 Notice and Resolution Process

Before initiating any legal claim or proceeding against ESelf Storage UAE, you agree to first attempt to resolve the dispute informally. You must notify us of your claim by sending an email to [email protected] or by writing to our Dispute Resolution Department in Dubai, Ajman. Your notice must clearly state the nature of the dispute and the remedy you are seeking. We will have 60 days from the receipt of your notice to try to resolve the issue with you. If the matter is not resolved within this time frame, either party may initiate a formal claim.

18.2 Dispute Resolution and Arbitration

You and ESelf Storage UAE agree that any dispute, claim, or controversy arising from or related to the use of our Service, including any contractual relationship, will be resolved through mandatory and binding arbitration rather than in court. By choosing arbitration, both parties waive the right to a trial before a judge or jury. The arbitrator has the authority to determine his or her own jurisdiction, including any disputes over the validity of the arbitration agreement. The arbitration process is less formal than court proceedings, with limited discovery. The arbitrator must adhere to this agreement and may award the same relief as a court but cannot issue declaratory or injunctive relief for anyone other than the parties involved. This arbitration agreement will survive the termination of the Service agreement.

18.3 Arbitration Rules

The arbitration shall be conducted in accordance with the UAE’s arbitration laws, specifically under the UAE Federal Arbitration Law (Federal Law No. 6 of 2018). A single arbitrator with experience in commercial contract disputes will be selected. The arbitration process will take place in the UAE, and the arbitration language will be English. If the total value of claims and counterclaims is less than AED 100,000, the arbitration may proceed as a documents-only hearing unless both parties agree otherwise in writing.

18.4 Exceptions

Despite the arbitration requirement, both parties retain the right to bring individual claims to the UAE Small Claims Tribunal for disputes that fall within its jurisdiction. Additionally, ESelf Storage UAE reserves the right to pursue legal actions to enforce liens, evictions, or other claims related to unpaid fees in any competent court within the UAE. This arbitration agreement does not prevent either party from raising issues with relevant UAE regulatory authorities or government agencies.

18.5 Waiver of Class and Representative Actions

Both you and ESelf Storage UAE agree to waive any right to a jury trial or to participate in a class action lawsuit. All claims must be brought individually, and neither party may act as a plaintiff or class member in any consolidated or representative legal proceeding. If this waiver is found to be unenforceable, then the entirety of this arbitration clause will be considered void, except for the provisions outlined in Section 18.1, which will remain in effect.

19. General Terms

These Terms represent the entire agreement between you and us regarding the use of our Service, overriding any previous or concurrent communications, proposals, or agreements (whether verbal, written, or electronic) on the subject matter. No joint venture, partnership, employment, or agency relationship is established between you and us as a result of these Terms or your use of the Service. You are solely responsible for obtaining and maintaining any devices, software, internet services, and other related services needed to access and use our Service, including all associated charges.

Our decision not to enforce any right or provision of these Terms does not constitute a waiver of that right or provision. If any provision of these Terms is found to be illegal, void, or unenforceable, it will be removed from these Terms without affecting the enforceability of the remaining provisions. These Terms shall not be altered by any trade practices or previous actions between the parties. We may transfer our rights and obligations under these Terms to any party at any time without notice. However, you may not transfer your rights and obligations under these Terms without our written consent.

The obligations and rights specified in these Terms, including licenses granted to us, as well as indemnities, disclaimers, limitations on liability, and clauses related to jurisdiction and arbitration, will remain in effect even after you stop using the Service or your account is terminated. These Terms do not grant any third party any rights or claims. Where the context requires, the singular form includes the plural, and vice versa, and the word “or” is used inclusively (meaning “and/or”). The term “including” is meant to provide examples without limiting the scope of the preceding description. Headings in these Terms are provided for convenience and do not affect the interpretation of any provision.

20. Terms Specific to Our Mobile App

A. General App Terms
As part of the services offered, our company may provide a mobile app (“App”) that allows users to remotely access and control certain features related to our facilities and services. The App may collect data related to its usage and your activities. It is your responsibility to ensure the App is correctly installed on your device. We are not liable for any issues arising from App malfunctions, including disruptions in accessing facilities or conflicts with other software. You are also responsible for maintaining internet or mobile connectivity when using the app, and we are not responsible for any connectivity issues or interruptions.

The App may automatically update with new features or improvements, and by using the App, you consent to receive and install these updates without additional notice. We reserve the right to change the App and its features at any time without notice. If you do not agree with any changes, your only option is to stop using the App. Continued use of the App indicates your acceptance of these changes.

While there may be no charge for using the App currently, we reserve the right to introduce fees in the future for new features, services, or apps. Third-party services that are compatible with our App may also have their own charges, for which you are solely responsible. Please be aware that any service or device connected to the internet may face risks like hacking, viruses, or malicious activities. We are not liable for any third-party misconduct via the internet that may affect your device or our service. The App’s functionality may be disrupted if your internet, mobile connection, or device malfunctions.

B. Additional Terms for Apple Device Users
If you are using our App on a device manufactured by Apple Inc. (“Apple Device”):

1. These terms are solely between you and our company, not Apple, except where Apple acts as a third-party beneficiary, as outlined here.
2. Your use of the App must comply with Apple’s App Store Terms and Conditions and any relevant third-party agreements.
3. Our company, not Apple, is solely responsible for providing the App and its content.
4. Apple has no obligation to provide maintenance or support services for the App.
5. Apple offers no additional warranties for the App beyond those legally required.
6. If you have claims related to product liability, regulatory compliance, or consumer protection, our company—not Apple—is responsible for handling these claims.
7. If the App infringes on third-party intellectual property rights, you agree that Apple is not responsible for resolving these claims.
8. Apple and its subsidiaries are third-party beneficiaries of these terms, and by accepting them, you agree that Apple has the right to enforce these terms against you.
9. You must comply with any third-party terms applicable to any platform or service that interacts with our App.
10. You represent and warrant that: (a) you are not located in a country subject to international sanctions or embargoes as recognized by the UAE government, and (b) you are not listed on any UAE government or international authorities’ list of prohibited or restricted parties.