Privacy Policy
ESelf Storage UAE understands and respects your privacy. The following Privacy Policy outlines how we treat personal information received when you interact with our website, application, or services.
By using this website or our services, you agree to these terms in relation to the use of your personal data.
1. Types of Information We Collect
We may gather different types of personal information from you, including:
- Identifiers: Full name, telephone number, postal address, email address, and details of identification cards such as driver’s license or Emirates ID.
- Account Information: Username, password, rental unit number, and code to access the gates.
- Payment Data: Transaction history, billing details, and credit/debit card information.
- Service Usage: Details about the type of storage units you use as well as items stored.
- Geolocation Data: Information about your location, including using our mobile app or facility.
- Communication Records: When you contact our customer service team, we send you text messages, emails, and call logs.
- Network and Device Information: Data such as the IP address used, the device ID, browser type, and the activities performed by the user when accessing our website or application are included in the tracking.
2. How We Collect Your Data
We collect personal information through the following methods:
- Direct Interactions: If you register on our website, lease a space, or need our assistance,
- Automated Technologies: Through cookies and other similar tools on our website and app or through CCTV cameras at our premises.
- Third-Party Sources: These are for credit card processing and verifying the identity of the client, as well as marketing by third parties.
3. Use of Your Personal Information
We utilize your data for various business purposes, including:
- Service Provision: Manage your daily account, handle your rental agreements, and guarantee easy and safe access to your storage unit.
- Customer Support: Responding to your questions, assisting you, and you have a smooth experience as a customer.
- Payment Processing: This is for billing, making payments, and managing accounts.
- Marketing and Promotions: To keep you up to date with new services, special offers, and promotions relevant to you.
- Security and Safety: For purposes of safeguarding against fraud or for security concerns at the company’s facilities.
4. Sharing Your Information
We may share your personal information in the following circumstances:
- Service Providers: We retain reliable third-party suppliers employed for functions such as payment acceptance, messaging, and data protection.
- Legal Compliance: We may disclose your Personal Information with other entities when compelled by law or in response to legal procedures.
- Business Transactions: We may disclose your information in case of selling the company or part of the company’s division, acquisition or merger with another company.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to make your website experience better. We use:
- Session Cookies: Cookies that are deleted when you close your browser.
- Persistent Cookies: Stored by your device for a set period so that it can collect your preferences and login details.
- Analytics Tools: Data from website usage is gathered through tools such as Google Analytics, and we use them to improve our services.
Cookies that are placed on your device are only saved through a browser-level setting on your device.
6. Children’s Privacy
We do not provide services to people under 18 years of age. We don’t knowingly collect information from children. As soon as we learn about this data, we’ll remove it.
7. Your Data Rights
You have the following rights regarding your personal information:
- Access: Ask for a copy of the personal data we hold.
- Correction: Remove any outdated or incomplete information.
- Deletion: Ask us to delete any personal data that we possess concerning you, to varying degrees, depending on circumstances.
- Opt-Out: Unsubscribe or contact us not to receive marketing communications.
In order to exercise these rights, please contact us by email to [Your Contact Email].
8. Security Measures
Your Personal Information is protected by industry-standard security measures to prevent unauthorized access or disclosure when contributing, accessing, or viewing your Personal Information.
We secure your personal information against unauthorized access, alteration, and disclosure with industry-standard security measures. There is encryption, secure servers, and regular monitoring.
9. External Links
When you use this website, you may find links to other websites that we don’t own or control. We are not responsible for the content or any other aspect of these third-party sites, including their collection of your Personal Information. You should review their terms and conditions and privacy policies before proceeding to that site.
10. Updates to Our Privacy Policy
There can also be changes in the content of the Privacy Policy that can be made occasionally. Where and when any revisions have been made will be reflected on our website, and the effective date will be shown. Your use of our services after any change in the policy will be subject to the policy of change.
11. Legal Disclaimer
Nothing in this Privacy Policy limits our ability to:
- Comply with the Law: Meet federal, local, or regulatory legal requirements.
- Respond to Legal Proceedings: Cooperate with law enforcement, government inquiries, subpoenas, or investigations.
- Exercise Legal Rights: Detecting and preventing fraudulent activities or defending or exercising our legal rights.
- Business Transfers: Transfer personal information as an element of a business sale, merger, acquisition, dissolution, or other company transaction.
- Protect Against Harm: Precautions are taken to protect our business, customers, and shareholders from unlawful activities and security risks or violations of conditions.
12. Contact Us
If you have any questions or concerns regarding our Privacy Policy, please get in touch:
- Email: [Your Contact Email]
- Phone: [Your Contact Number]
- Address: [Your Business Address]
